Refund policy

30-Day Return Policy

We want you to feel confident shopping with Ombré Noir. If your order is not right, eligible items can be returned within 30 days of delivery.

Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with its original packaging, and with proof of purchase.

To start a return, contact us at support@ombrenoir.ca with your order number. If your return is approved, we will send instructions for where to ship your item. Items sent back without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item. We will review the issue and, if approved, arrange a replacement, refund, or another appropriate resolution.

To help us resolve the issue quickly, please include your order number and clear photos or video of the item and packaging.

Order Cancellations

Orders may be canceled if you contact us before the order has been fulfilled or shipped. Once an order has been fulfilled or shipped, we are unable to cancel it, but you may request a return after delivery if the item is eligible under this policy.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@ombrenoir.ca.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. For approved damaged, defective, or incorrect item claims, we will help arrange the appropriate replacement, refund, or return instructions.

European Union Customers

If your order is shipped into the European Union, you may have a legal right to cancel within 14 days under applicable consumer protection laws. Where required by law, we will honor that right. Nothing in this policy limits rights that cannot be limited under applicable law.

For any questions, email support@ombrenoir.ca.