Customer care
FAQ
Clear answers about orders, product fit, care, watch water resistance, apparel, accessories, and support.
Orders & Shipping
How long does order processing take?
Orders usually take 1 to 3 business days to process before they ship. Processing time is separate from delivery time.
How long does delivery take?
Estimated delivery usually takes 10 to 15 business days after processing, depending on destination and carrier. Tracking is sent once your order ships.
Where can I track my order?
Use the tracking link in your shipping confirmation email. If tracking has not updated yet, allow the carrier time to scan the package.
Do you offer free shipping?
Free shipping is available on orders over $100. Any available shipping options appear at checkout before payment.
Products & Fit
Will Ombré Noir carry apparel and other pieces?
Yes. Ombré Noir is built to grow beyond watches and accessories, including apparel and other pieces that match the same style direction.
Are the watches adjustable?
Most watch styles are designed for comfortable everyday wear and can be adjusted for fit. Check the product page for style-specific details.
Are the watches waterproof?
Our watches are made for everyday water exposure such as light splashes and rain. For the best long-term care, avoid swimming, showering, or extended water exposure.
What is the difference between the watch styles?
Melting Watch styles have the signature fluid case shape. Phantom styles feel cleaner and more minimal. Warped and Jubilee styles focus on dial shape, polished metal, and bracelet presence.
How should I choose gold or silver?
Choose gold for a warmer look and silver for a sharper, cooler finish. Both pair well with black, white, denim, and neutral outfits.
Returns & Support
What is the return policy?
Eligible items may qualify for a 30-day return under certain circumstances. Please review our Return Policy for the full requirements before starting a request.
What should I do if my item arrives damaged or incorrect?
Contact us within 48 hours with your order number and clear photos or video of the item and packaging. We can review the issue and help with the next step.
Can I cancel or change my order?
Orders can be cancelled or changed before the item is fulfilled. Contact us as quickly as possible with your order number, and our team will review what is still possible.
Product Care
How do I keep the finish looking clean?
Wipe the piece with a soft cloth after wear and avoid direct contact with fragrance, lotions, sweat, salt water, or harsh cleaning products.
How should I store my watch, accessory, or apparel?
Store watches and accessories separately in a dry place, away from keys, coins, or other metal pieces. For apparel, follow the care instructions on the product page or garment label.
Can I wear it every day?
Yes. Ombré Noir products are designed for everyday styling. Basic care will help protect the finish, materials, and overall look over time.
Care note
Water resistance is for everyday wear.
Light splashes and rain are okay, but keeping your watch away from heavy water exposure helps protect the finish over time.